Trouble saving credit cards to the platform w/ Goodman Direct
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K
Kevin Mitchell
Users face frequent friction with adding credit cards to our platform for Goodman direct distribution. This process is done through a call to the HVAC team, and using a PIT tool. Additionally, there are constraints around Kinpay that require users to add their card to each and every branch they want to order through + purchase w/ CC.
Benjamin Imadali
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With the introduction of the Pay on Fulfillment payment method, this is a problem that is easily overcome. Users no longer have to add a card on file through an arduous process including multiple phone calls and pre-auth issues.